Frequently Asked Questions

No! You can attend FitBalance classes without being a member of MyFit. Steph will meet you at the door of the gym before class with all other attendees, no pressure to purchase a separate membership.

Absolutely! If you want to book classes in advance, please do!Just simply add all of the classes you want to attend to your cart. 

No, at this time, we aren't putting any expiry on class cards! We know it can be hard to commit to the same time weekly with family and personal commitments!

FitPass can be used for any scheduled class OR PRE-BOOKED (no drop in) series, any time to the maximum of 10 classes on the card! Come try a few different classes!

Class descriptions are on our Classes page! Most workouts include a variety of cardio, strength training and high-intensity interval training (HIIT) exercises. We will be offering low impact classes in the near future as well.

We offer nutrition guidance and meal plan suggestions, but it is not included in the boot camp cost.

If you are looking for nutrition coaching or a customized macro plan, please reach out at fitbalance.stephanie@gmail.com and I will get you set up with a consultation.

The cancellation policy is a preventative measure rather than a penalty because the demand for the classes are very high, and no-shows limit other members from participating in classes and is disruptive to our community. 

Weather:

If class is cancelled due to weather, no class card punch and either a make up class will be organized and offered OR you can use that class later in the year :) IF you cannot make it to class because of weather, the same policy applies below for each class.

For regular classes (Fitlates, PowerFit, FitFusion, non-series with drop in): Please give me 12 hours notice if you cannot make class. If I do not receive notice, I will be punching your class card OR will be sending an invoice for the drop in rate.

For series (Butts and Guts, 8 week Fitlates series etc.): 

If you know AHEAD of the series start time, please advise which you won't be making and I will charge accordingly. A minimum 70 % class commitment must be met to hold a spot in the series as this is a discounted rate already.

If you need to cancel otherwise 24 hours prior to class, you will receive a 50% single class refund or credit. I understand things come up in life such as illness, I simply ask that you also please be respectful of my time! These spots are more difficult to fill and with smaller class sizes for a more dedicated experience and a discounted rate, it makes up for time and cost loss.

IF you are booking and cancelling repeatedly on the mark of the 12 hours, I will need to take further measures in terms of penalty and class offerings.

I appreciate everyone showing up and also NOT showing up when you're not well! This has been such a positive experience and I want to ensure we keep it that way!